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  • amiens_saint_leu

Reviews
from our guests

100% genuine reviews
Satisfaction
Index
88 %
the 07/09/2025
couple - 50-59 years - Date of stay : 06/09/2025

Good hotel just a few adjustments neeed to make it a great hotel !


Hotelier's responseHotelier's response :

Dear Guest,

We sincerely thank you for sharing your experience following your stay at our establishment. Your detailed feedback is invaluable, and we are pleased to know that you enjoyed your visit overall.

We are delighted to learn that the responsiveness of the emergency service facilitated your arrival outside of reception opening hours. It is also gratifying to note that you found your room clean and that the breakfast met your expectations.

We take note of your comments regarding the Wi-Fi connection in the room and the quality of the bath towels. We regret that these elements did not meet your expectations and understand the disappointment this may have caused.

We thank you for the trust you have placed in our establishment and look forward to welcoming you again for an even more satisfying stay.

Sincerely,
The Brit Hôtel Amiens Team

80 %
From Sharon, the 06/09/2025
couple - 50-59 years - Date of stay : 04/09/2025

A friendly hotel where the young man did everything he could to help us, especially as we'd missed dinner!


Hotelier's responseHotelier's response :

Dear Madam,

We sincerely thank you for taking the time to share your impressions following your stay at our hotel.

We are delighted to learn that the welcome, attentiveness, and availability of our team contributed to making your visit pleasant, particularly upon your evening arrival. It is very appreciated to know that you were able to enjoy a friendly environment and that the professionalism of our staff facilitated your settlement despite the dinner delay.

We are also delighted that the comfort of your room, particularly the bedding, as well as the quality of the shower and the varied breakfast offerings perfectly met your expectations. Your positive feedback regarding the hotel's location and ease of parking are also very valuable, as we strive to provide a seamless and pleasant experience to each of our guests.

We take note of your comment regarding the bathroom fan. Your satisfaction remains a top priority for us, and your comments help us continue to improve our services.

We hope to have the pleasure of welcoming you back for your next stay.

Sincerely,
The Brit Hôtel Confort Team

100 %
the 11/08/2025
Family - 60-69 years - Date of stay : 10/08/2025

Confort de base sans plus


Hotelier's responseHotelier's response :

Bonjour Monsieur Van Buggenhout Alain,

Nous vous remercions d’avoir pris le temps de partager vos impressions à la suite de votre séjour dans notre établissement.

Nous sommes heureux d’apprendre que l’accueil de notre équipe, l’accès à l’hôtel ainsi que la connexion Wi-Fi ont été à la hauteur de vos attentes. Celles-ci sont des points essentiels sur lesquels nous veillons chaque jour.

Nous prenons également note de vos remarques concernant le confort général ainsi que la salle de bains. Vos retours sont précieux, car ils nous permettent d’identifier les axes d’amélioration et d’offrir à nos hôtes une expérience plus satisfaisante à l’avenir.

Nous espérons avoir le plaisir de vous accueillir de nouveau et de vous proposer une expérience encore plus agréable.

Cordialement,
La reception

80 %
the 24/05/2025
couple - 40-49 years - Date of stay : 23/05/2025

Great little stop over hotel that meets our needs


Hotelier's responseHotelier's response :

Dear Coventry-Fenn,

We sincerely thank you for choosing our hotel for your stay and for taking the time to share your experience with us. We are delighted to know that our hotel met your needs and that you enjoyed your stay with us.

We are also grateful for your comments regarding the quality of our towels and pillows. Your loyalty in staying with us regularly over the past three years is greatly appreciated, and your feedback is essential to help us continually improve.

Finally, we are delighted that our breakfast and the availability of hot options were to your satisfaction. We remain at your disposal to ensure you always have a comfortable and enjoyable stay.

We look forward to welcoming you back soon.

100 %
From Rick, the 03/05/2025
60-69 years - Date of stay : 02/05/2025

Staff were super helpful but it could use a facelift.


Hotelier's responseHotelier's response :

Dear Sir,

Thank you for taking the time to share your thoughts. We’re delighted to hear that our staff were able to assist you and make your stay more enjoyable.

We also appreciate your feedback regarding the hotel’s appearance. We’re constantly looking for ways to improve, and your comments will be taken into consideration as we plan future updates.

We hope to have the opportunity to welcome you again and provide you with an even better experience.

Best Regards,
The Reception, Brit Hôtel Amiens

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.